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F. A. Q.
Can multiple discounts be used on one order? Can sales and promo codes be combined on one order?
Unless otherwise stated, multiple sales, promo codes, or discounts cannot combined on the same item(s) on an order. Only one promo code may be used on an order. Our website will only accept the first promo code applied to an order, even if subsequent promo codes are entered. Unless otherwise stated, sales, promo codes, and discounts are valid for regularly priced merchandise only.
When will my order be shipped? When will it arrive?
Most in-stock items ship within 1-3 business days of ordering on normal business days. In fact, we do our best to ship orders received by 2pm the same day on normal business days. We do not ship orders on Saturday, Sunday, or most holidays. You will receive an e-mail confirmation once your order has shipped.
What is the status of my order? How do I track my order?
If you placed your order through a password-protected online account, you may check the status of your order at any time by visiting My Account and reviewing Recent Orders. Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Does your office close in observance of holidays?
Yes, our office will be closed or have limited hours for certain holidays throughout the year. If you need assistance from our customer service team and reach us outside of business hours, please contact us to leave us a message. Our team will respond to inquiries during business hours.
What are my payment options?
We accept Visa, Mastercard and JCB Cards.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. You may see a charge on your card labeled “pending” at the time you place your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only data to and from these sources can be valid.
Do you offer Gift Certificates?
We offer E-Gift Cards! E-Gift Cards are immediately delivered to the designated recipient via an email after the order is placed. E-Gift Cards are only valid for use on Brand Sneaker Store. The purchase of an E-Gift Card is excluded from all sales, promo codes, and other discounts.
Why should I become a registered user?
- QUICK CHECKOUT: We save your information so you can checkout quickly and easily.
- E-MAIL OFFERS: With your permission, we will send you news about our latest styles, sales and exclusive online offers.
- ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
- WISHLIST: Save your favorite styles for fast shopping later.
Can you tell me when new products or special promotions are announced?
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.